Verneda Clapp
Verneda (Vee) Clapp, Program Manager of the Adult and Dislocated Worker program at the Workforce Development Board of Contra Costa County (WDBCCC) ensures effective implementation of the federal Workforce Innovation and Opportunity Act (WIOA) Title 1 services within Contra Costa County and across the East Bay region. This work includes oversight of job seeker services and local service delivery through America’s Job Center of California (AJCC) and regionally through EASTBAY Works, in conjunction with the adult and community college education systems, as well as community-based organizations and other community partners.
Vee Clapp has over 30 years of call-center/service center experience and believes in supportive and positive customer engagement to bring about successful outcomes for participants seeking training, employment, and self-sufficiency. She supports the customer first philosophy and has 21 years of experience with customer benefit and supportive service programs such as CalWORKs, CalFresh, Medi-Cal, Stage 1 Childcare, Welfare to Work, Affordable Care Act Covered California services, as well as Title 1 WIOA services, with six years as an Eligibility Work Supervisor and over seven years in WDBCCC leadership as the Adult/Dislocated Worker/AJCC Program Manager.
Ms. Clapp also has over seven years of grant, contract and program management that consist of procurement for services, contract scope/deliverable development and implementation of services provisioned by federal, state and county directives and funding. She holds an A.S. in Sociology from Los Medanos Community College, a B.A. in Psychology from CSU East Bay and a Certificate of Completion from Cornell University School of Industrial and Labor Relations in Diversity, Equity, and Inclusion (DEI).